How can I protect my email from spam and viruses?  Print Protecting your e-mail from SPAM e-mail and viruses is a challenge. Here are some things which will help: > Never use your personal e-mail address on a website, an Internet forum, or when signing up for newsletters online. Spammers use e-mail addresses harvested from webpages and chat forums. > When you receive SPAM e-mail don't open it, or use the preview pane in Outlook - Spammers use code that automatically verifies your e-mail address when you open the message (hidden images etc) so you will get even more SPAM every time you view a SPAM e-mail. > If you are already flooded with SPAM then consider changing your e-mail address. With Betterhosts e-mail control panels you can put an auto responder on your old address to notify senders of the change of address - Spammers will not pick up on this as the 'from' address on SPAM e-mail is fake. > Software such as SpamPal www.spampal.org can automatically remove SPAM before it gets to your inbox. > Install a good virus scanner - we recommend AVG which is free for personal use: free.grisoft.com

How do I access my email using webmail?  Print To access your e-mail via webmail, navigate to the following URL: http://webmail.yourdomain.co.uk Log in using your e-mail address and password.

How do I change the email address that my emails are forwarded to from my website?  Print If you want full e-mail management then you will need an e-mail control panel (available from the members area). This gives you instant management of e-mail boxes, forwarders and autoresponders.

How do I log into Webmail?  Print To use the Betterhosts Webmail service you must have an e-mail control panel installed for your website. You add an e-mail control panel in the upgrades section of the members area: http://betterhosts.co.uk/members/ Click on your domain name and then 'Add ons and upgrades' Once you have your e-mail control panel you can define unlimited e-mail boxes based on your domain anme: e.g. info@yourdomain.co.uk yourname@yourdomain.co.uk ..etc You can access your e-mail with Outlook or a similar e-mail client, or with our web based e-mail system: http://webmail.yourdomain.co.uk Username: the e-mail address you want to access Password: as defined by you in your e-mail control panel

How do I set up a 'Catch All' e-mail address?  Print Our standard hosting is automatically configured to foward all e-mail to your current address as a catch-all, e.g. anything@yourdomain.tld will be forwarded to your e-mail address. If you have installed an E-mail Control Panel you can set up the catch-all address by changing the 'nobody' fowarder to point to any e-mail address you like.

I want to set up a web site, so that I can have one email address and not be tied to one ISP. Is this possible?  Print Yes this is possible, and easy to set up. If you register a domain name with us and buy hosting with an e-mail control panel, you can set up unlimited variations of your domain name as an e-mail address: you@yourdomain.co.uk info@yourdomain.co.uk ..etc You can set up e-mail addresses for yourself and all your friends and family based on your domain name. You can access your mail via our webmail service from anywhere in the world, or simply use Outlook or any other POP3 e-mail client.

What are my e-mail settings?  Print If you have full e-mail management, you can set up unlimited e-mail boxes, autoresponders and forwarders. Once you have set up POP3 e-mail boxes on your domain with web based control panel you will need to use a POP3 compliant e-mail client such as Microsoft Outlook to pick up and send e-mail messages. To pickup e-mail you will need to enter the following settings into your e-mail client: POP3 Server: mail.yourdomain.co.uk Username: you@yourdomain.co.uk (Full e-mail address) Password: as specified SMTP Server: The SMTP server of your ISP, e.g. mail.btopenworld.com, if your internet access is provided by BT Internet. In some cases your ISP may block attempts to send e-mails from any address other than your default e-mail, in this case you can still pick up e-mail, but you must use your default e-mail address to send messages. You can add your BetterHosts e-mail address in the 'reply-to' field in this case.

What are your limits on mailbox storage?  Print Each mailbox has a limit of 500 messages or 20MB of data. Once this limit is exceeded all mail will be rejected. POP3 mailboxes are not intended as a permanent storage for e-mail messages. You should use a POP3 e-mail client such as MS Outlook to collect and store e-mail.

When I try to pick up my e-mail I get an error...  Print Our mail servers are monitored 24 hours a day, occasionally they will be down for short periods for upgrades and maintenance, during this time you may not be able to pick up your e-mail, so please try again later.

Why has my e-mail dissappeared?  Print All mail is deleted from the server after 90 days. If you use Webmail please be aware that you should also use a POP3 e-mail client to keep copies of important e-mail messages.