FTP hangs or stops responding...  Print During busy periods and system maintenance, FTP may be unavailable for short periods of time. If this is the case try again later.

How do I use DreamWeaver to FTP to my site?  Print Macromedia Dreamweaver is easily the best web design tool on the market today. If you are serious about designing an efficient and robust site then Dreamweaver provides everything you need, including an FTP client to upload your sites files. You will need the settings below (where yourdomain.tld is the domain name without the www) FTP Host: ftp.yourdomain.tld host directory: htdocs/ login: yourdomain.tld password: as supplied (You should have set the initial password when you signed up) In addition you should set the mode to PASV (Passive)

SmartFTP Quick Start Guide  Print In SmartFTP type the following into the boxes at the top of the screen: Address box: ftp.yourdomain.co.uk Login box: yourdomain.co.uk Password box: Your password (These details are available in the members area) Hit the enter key A window will open showing three folders. In the address box type 'c:' and hit enter. A window will appear showing your computers c drive. Navigate to the folder where you saved your website files. You should drag all your web site files into the 'htdocs' folder in the other window in Smart FTP. Make sure you maintain the folder structure and include images etc. To view your uploaded files use Internet Explorer: http://yourdomain.co.uk/ ------------------ SmartFTP is available for free from www.smartftp.com

What are my FTP connection settings?  Print Your FTP server address should be in the format : ftp.yourdomain.co.uk Your username will be: yourdomain.co.uk and your password will have been sent to you when the hosting was first set up. If you have lost your password, please use the 'help?' link in the members area to contact us and have your password reset stating the domain name you wish to have the password reset for. The public directory (where the website files are stored) is htdocs/ If you have trouble connecting to your webspace try setting the FTP mode to 'Passive' (PASV). We recommend SmartFTP software as an FTP client. This is free to use and can be downloaded from http://www.smartftp.com

Which directory should I upload files into?  Print Web files that you wish to be displayed on your site should be uploaded to the htdocs directory. Your home page must be named one of the following: index.htm index.html index.php index.asp default.htm default.html default.php default.asp