Can I change my domain name?  Print Once your domain is registered you cannot change it. The registration process is handled by a central not-for-profit organisation who charge a non-refundable registration fee. If you wish to cancel a domain name, simply cancel the relevant PayPal subscription.

Can i have two domain names sharing the same web hosting?  Print You can set up two or more domains aliased to one web hosting account. Once you have ordered your primary domain name and hosting package, simply contact us with a list of domains that you wish to be aliased to your primary domain name.

Can you change the nameservers for me?  Print Only the legal owner of the domain name can instruct the registrar to change the nameservers. It is up to you to contact your current registrar and instruct them to change the nameservers on your domain. All domains registered with us come pre-configured with the correct nameservers to use our hosting.

How do I change the nameservers on my domain?  Print To use a particular website host you must specify the correct nameservers in your domain name record. If your domain name was registered through us then the namesevers will be set up to connect to our hosting service. If you wish to use another website host then please use the following link:. http://betterhosts.co.uk/nameserver-change.asp If you have an existing domain name you need to contact the company you bought the domain through to request a nameserver change.

How do I park a domain?  Print If you wish to park a domain, please contact us via our helpdesk system to request this. http://betterhosts.co.uk/members/helpdesk/

How does the domain registration process work?  Print When you order a domain name from us we register it with the relevant registrar. Our domain name fees cover the cost of registration which we pay to the registrar, plus a small charge for domain name hosting. When you place your order the domain name is submitted for registration, this process takes around 48 hours before the domain is active. You must supply your full details for domain registration, we will register you as the domain owner. If you wish to transfer your domain name or cancel the registration then you must let us know in good time. Domains are automatically renewed unless you inform us that you wish to cancel beforehand.

How long can I keep my domain name?  Print You can keep your domain name as long as you maintain a PayPal subscription and continue to pay renewal costs. Generally UK domains are registered for 2 years and US domains for 1.

I manage my own DNS record for my domain - can I still use your hosting?  Print If you manage your own DNS records because you use your own mail server, or you have several 'zones' or subdomains with different hosts you can still use our web hosting. Just contact us and we will provide the IP address of your webserver so you can set up an 'A' record to connect your domain to our servers.

What is the difference between domain hosting and website hosting?  Print There are basically three elements to a website setup: 1> Domain name registration : This makes sure that you 'own' the unique domain name itself 2> Domain name hosting : This is the server on which the DNS information for the domain resides 3> Website hosting : This is the server on which the files that make up a site are stored and served You can change which website host your domain points to by specifying different namesevers. You need to do this to make use of our E-mail and website services. If you buy a domain through us we look after all three services, if you buy elsewhere and use our hosting by modifying your nameserver records we only manage number 3. 1 & 2 are covered by our domain registration fee.

Why does my domain name still come up as available just after i have purchased it, does that mean others can purchase my domain name?  Print Domain names take up to 48 hours to register with the relevant naming authority. If someone else submits a request to register the same domain after you it will fail, the legal owner of the domain is the first person to submit the registration request. This is a very rare occurance, but something to be aware of when registering domains (whichever domain service you use).