Are there any restrictions on advertising on my website?  Print We don't impose any restrictions on using advertising programs such as Google Adsense on your website or similar pay-per-click services. You may use your site for any legitimate business activities/revenue generation as long as you break no laws and abide by our terms and conditions.

Can I still use BetterHosts and connect to https - for a more secure site to use ecommerce content?  Print We offer the option of a 10MB SSL enabled folder on a secure server. You can purchase this via the members area: http://betterhosts.co.uk/members/ You can use this folder as a secure area for e-commerce transactions etc. Currently we do not offer the ability to enable a specific domain for https (SSL).

How do I edit info on my website?  Print Please see: How do I set up a website?

How long does Domain Registration & Hosting Setup take?  Print Once the domain has been registered it usually takes 48 hours (but can take up to 72) to propogate around the worlds DNS servers. If you are transferring a domain name, you may find that FTP and Website access are erratic for up to a week while DNS changes occur.

How long does it take for my site to update once it is published?  Print Once you publish your web files with FrontPage or by FTP, your web pages are updated immediately (since they are written to a physical disk). If you can't see the changes straight away this could be for a number of reasons: 1> You need to refresh Internet Explorer Click F5, or the 'Refresh' button 2> Your ISP use a proxy server which caches web pages to improve performance. This relies on your ISP's proxy server settings. You can sometimes bypass the proxy server by changing the settings in Internet Explorer: Tools>Internet Options>Connection> Select your connection and click 'Properties' untick the 'Use Proxy Server' box. PLEASE NOTE: Changing proxy settings may stop your Internet connection from working, make a note of ALL settings before you do this. Examples of ISP's that use proxies: Freeserve and AOL

I want to operate an ecommerce/shop site from my domain name. What do I do?  Print All our packages are capable of running online shopping systems such as CactuShop. Please see our design offerings here: http://www.sitepromedia.co.uk

What are your support arrangements?  Print We offer free support by e-mail. If you have a problem that is not covered by the FAQ then please login to the members area and use the 'Help?' link at the top of the page. We aim to respond within 24 hours. Please note that if your question is answered by the FAQ we may not respond to your e-mail.

What happens if I exceed my diskspace or bandwidth allowance?  Print Betterhosts maintain a very high ratio of bandwidth per customer and plenty of disk space. We offer a flexible approach to bandwidth and diskspace usage, the figures quoted are only guidelines, however, if a single customer is deemed to be monopolising resources we reserve the right to restrict use if other sites are affected.

Why don't you have a telephone number?  Print As an Internet based business we do almost all of our transactions via the web, this way we keep our prices much lower than you will find elsewhere. Our servers are proactively monitored 24/7/365 by our engineers, most problems are therefore rectified automatically.