What does Directory Listing Denied mean?  Print When you navigate to your site URL you get the following message: Directory Listing Denied This Virtual Directory does not allow contents to be listed. This is normal. Your server is working correctly. In order to display a page here you need to upload a file into your 'htdocs' directory. The file should be called 'index.html' or 'default.html' (asp, php or ihtml files work too) Once you have a file in place this message will no longer be displayed. Technical Explanation: ------------------------------ The directory listing denied message is displayed whenever a directory on a webserver is accessed and no default file is found. For security reasons a list of files in the current directory is not displayed, hence 'Directory Listing Denied'.

Why do I get a 403 'You are not authorised to access this resource' message?  Print When you try to view your website you get a 403 'You are not authorised to access this resource' message. This is normal behaviour if there is no index.htm page present. You should upload your website home page into the 'htdocs' directory. It must be called index.htm or default.htm (asp/php etc pages will also work)

You are not authorised to view this page, when trying to access my matrixstats or my email control panel.  Print There may be a problem with your logon details: Your username should be your website URL without the www. e.g. mysite.com Your password can be found in the members area If you still have difficulties please raise a help call Please specify the domain name you are having difficulties with and the username and password you are using.